bet111 Privacy Policy

1. Introduction

bet111 is an online betting and gaming platform serving players in Pakistan. When you use our website or mobile app, we necessarily collect some information about you in order to operate your account, process deposits and withdrawals in PKR, and make the platform work as you would expect it to.

This Privacy Policy sets out in plain terms exactly what data we collect, why we collect it, how long we keep it and who — if anyone — we share it with. We have tried to avoid technical jargon so that any player can understand what is happening with their information. If anything in this policy is unclear, you can reach us at the contact details provided at the end of this document.

bet111 acts as the data controller for the personal information collected through this platform. That means we are responsible for deciding how and why your data is processed, and we are accountable for handling it appropriately.

2. Data We Collect

The personal data we collect falls into a few clear categories. We do not collect more than we actually need:

We do not collect sensitive categories of data such as health information, religious beliefs or political opinions. We also do not collect payment card numbers directly — card transactions are processed by our payment partners who hold their own security certifications.

3. How We Collect Your Data

Most of the information we hold about you comes directly from you through your interaction with the platform. The main collection points are:

• Registration: When you create your bet111 account, you provide your name, mobile number, email address and date of birth.
• Verification: If we request identity verification, you may be asked to upload a copy of your CNIC or other identification document.
• Deposits and withdrawals: When you transact through JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets, relevant payment references are recorded against your account.
• Betting and gaming: Every bet you place and every game session you run generates a transaction record in our system. This is necessary to settle bets, credit winnings and maintain an accurate account history.
• Customer support: When you contact our support team, any communication you send us is retained so we can respond accurately and refer back to previous conversations if needed.
• Automated technical collection: Our systems automatically record certain technical data — such as your IP address and device information — each time you access the platform. This is standard practice for any online service and is used primarily for security purposes.

4. How We Use Your Data

bet111 uses personal data only for purposes that are directly connected to operating the platform or complying with applicable obligations. Specifically, your data is used to:

• Create and manage your player account.
• Verify your identity and confirm that you meet the minimum age requirement of 18 years.
• Process deposits in PKR and pay out withdrawal requests to your registered payment method.
• Settle bets and credit winnings to your account balance accurately.
• Send you account-related notifications — such as deposit confirmations, withdrawal updates and security alerts. These are operational messages, not marketing.
• Monitor account activity to detect and prevent fraud, money laundering, bonus abuse and other prohibited conduct described in our Terms and Conditions.
• Support responsible gaming — for example, to identify patterns of play that may indicate a player needs access to self-management tools.
• Respond to your queries through our support channels and maintain a record of those interactions.
• Analyse aggregated, anonymised usage data to improve platform performance and the overall user experience.

5. Data Sharing

bet111 does not sell, rent or trade your personal information. We may share your data with third parties only in the following limited circumstances:

• Payment processors: To complete your PKR transactions, we share the minimum necessary data with payment providers such as JazzCash, Easypaisa, Raast and partner banks. These providers process your payment data under their own privacy policies and security standards.
• Game and software providers: Our live casino, slots and fish game content is delivered by third-party software providers. Your game session data is shared with these providers only to the extent required to run the game and settle results.
• Identity verification services: Where we use a third-party service to assist with document verification, only the specific documents or data fields needed for that check are shared.
• Legal and regulatory obligations: We may disclose personal data where we are required to do so by applicable law or in response to a valid legal request. In such cases, we will share only what is strictly required and will take reasonable steps to notify you where permitted to do so.
• Fraud and security: Where we have reasonable grounds to suspect serious fraud or illegal activity, relevant data may be shared with appropriate parties as part of an investigation.

Any third party that receives personal data from bet111 is required to handle it with appropriate care and to use it only for the specific purpose for which it was shared.

6. Payment Data

All financial transactions on bet111 are denominated in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards or mobile wallets, the following applies:

• We retain a reference to the payment method used (for example, the last four digits of a card or a JazzCash account number) to allow us to match withdrawals to the correct source and comply with anti-money-laundering checks.
• Full card numbers and CVV codes are never stored on bet111 servers. Card payments pass through a certified payment gateway that handles sensitive card data under its own security protocols.
• Transaction history — the amount, date, method and outcome of each deposit or withdrawal — is stored as part of your account record for as long as your account remains active and for the retention period described in Section 8.

7. Cookies & Tracking

bet111 uses cookies and similar technologies to make the platform function correctly and to understand how players use it. Here is a straightforward breakdown of what we use and why:

• Essential cookies: These are required for the platform to work. They keep you logged in during a session, remember your language preference and enable core security features. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: We use anonymised analytics data to understand which parts of the platform are most used, how long sessions last and where players encounter problems. This helps us improve the experience. This data is aggregated and cannot be used to identify individual players.
• Session security cookies: These help us detect suspicious login patterns and protect your account from unauthorised access.

bet111 does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform.

Most browsers allow you to control cookies through their settings. Blocking essential cookies will affect your ability to log in and use the platform normally.

8. Data Retention

We keep your personal data for as long as it is needed for the purposes described in this policy, and no longer. In practice, this means:

• Active accounts: All account data is retained for as long as your account remains open and active.
• Closed accounts: Following account closure, we retain core identity and transaction records for a period of five years. This is to allow us to respond to any disputes, fraud investigations or legal requests that may arise after closure.
• Support communications: Records of support interactions are retained for two years from the date of the last message in that thread.
• Technical logs: Server and access logs are retained for a shorter period, typically 90 days, unless a specific security investigation requires longer retention.

When personal data is no longer needed and its retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9. Security Measures

Protecting your data is something we take seriously. bet111 applies a range of technical and organisational measures to keep your information safe:

• All data transmitted between your device and bet111 is encrypted using industry-standard TLS (Transport Layer Security).
• Access to personal data within the bet111 organisation is restricted to staff who need it to carry out their role. Access controls and authentication requirements are in place to limit internal exposure.
• Passwords are stored in hashed form — we cannot see your password in plain text, and neither can anyone else with access to our systems.
• We conduct periodic reviews of our security measures to identify and address potential vulnerabilities.

No online platform can guarantee absolute security, and we do not make that claim. What we do commit to is applying reasonable and appropriate measures, keeping them up to date, and responding promptly if a security incident affecting player data ever occurs.

10. Your Rights

As a player on bet111, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 13:

11. Minors

bet111 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process and may be reinforced at the withdrawal stage.

If you become aware that a person under 18 has registered on bet111, please notify us immediately at the contact details in Section 13 so that we can close the account and delete the associated data without delay.

12. Changes to This Policy

bet111 may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date at the top. For significant changes, we may also notify registered players directly via the contact details held on their account.

We encourage you to review this policy periodically so that you are always aware of how your data is being handled. Continued use of the bet111 platform after a policy update constitutes acceptance of the revised terms.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern about how your information has been handled, please get in touch with our support team:

Please include your registered username and a clear description of your request so we can locate your account and respond efficiently. We aim to acknowledge all data-related requests promptly and resolve them within a reasonable timeframe.

For general platform questions, you can also browse our FAQ page which covers the most common account and payment queries.